Eligibility for Refunds​

You may be eligible for a refund under the following conditions:

• Service Not Delivered: If the service was not delivered within the mutually agreed-upon
  timeline, and no work has commenced.
• Duplicate Payment: In case of accidental double payment or overcharging.
• Service Cancellation Before Start: If you cancel the service before work has started,
  and within 24 hours of payment.

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Once the work has been started or any preview/draft has been shared.
• If the delay in delivery is caused by the client’s delay in providing inputs, approvals,
  or feedback.
• If you are not satisfied with the final output after revisions, but the service was
  delivered as agreed.
• Custom packages or one-time discounted offers are non-refundable.

Partial Refunds

In rare cases, at the discretion of the ReelZig team, a partial refund may be considered
depending on the work completed and justified circumstances.

Refund Processing Time
If approved, your refund will be processed within 5-7 business days and credited to your
original payment method.

Contact for Refunds
To request a refund, please email us at:

• Contact@reelzig.com
• +91-9211617168

Include your name, project ID, payment reference, and reason for the refund request.
Policy Updates
ReelZig reserves the right to update this Refund Policy at any time. Any changes will be
reflected on this page.